Country
United Kingdom
Location
North West England
Workplace location
PRESTON-CHAIN CAUL WAY(GBR)
Domain
Logistics
Type of contract
Fixed term position
Duration of contract
12
Duration unit
Months
Experience
Less than 3 years

Candidate Profile

• Educated to GCSE standard in both English and Maths 
• Experience in logistics and customer service provision desirable 
• Numerate, good communicator, team player and able to resolve problems 
• Ability to respect strict deadlines and prioritise with good attention to detail 
• IT literate, experience of SAP a bonus

Activities

• Receiving and processing customer orders and enter into SAP and making outbound calls, as required 
• Liaising with haulier for optimal delivery and customer service performance 
• Addressing specific documentation requests and customer service concerns, including formal complaints – and record quality / delivery deficiencies impacting customer satisfaction, service/complaint follow-ups and surveys 
• Troubleshooting haulier deliveries. 
• Daily review of haulier resource and planning. 
• Maintaining relevant databases and use of CRM system, including for near miss reporting and follow-up 
• Provide general support to the Commercial department 
• Identifying process improvements 
• Performing general administrative duties 

Context & Environment

A key role in a B2B environment, liaising with clients and internal departments to effect the seamless delivery of the order book. TotalEnergies supplies two headline markets: Road construction and maintenance as well as various Industrial activities. Customers include major quarry operators, private asphalt producers, industrial manufacturers, emulsion producers and end-customers in addition to local and national government authorities.