Country
Singapore
Location
Singapore
Workplace location
SINGAPORE-TUAS SOUTH AV(SGP)
Employer company
TotalEnergies Marketing Asia-Pacific Middle East Pte Ltd
Domain
Logistics, Secretarial/Administrative Support
Type of contract
Graduate
Experience
Less than 3 years

Candidate Profile

Qualifications
  • Entry level candidate from Poly or University are welcome to apply
  • Has analytical & strategic mindset
  • Able to work independently and drive projects and initiatives
  • Strong communications and interpersonal skills to work with different stakeholders
  • Proficient in Microsoft Office Applications
  • Knowledge of VBA is desirable
  • Initiative and forthcoming with ideas for continuous work improvements
  • Must be a team player and willing to share load & experiences
  • Knowledge of International Trade Terminology (Incoterms, UCP 600), etc
  • Knowledge of various payment terms in international trade
  • Fresh Grads are welcome (Diploma/Degree)

Activities

The Job Duties of a Customer Service Executive would be as follows:
  • Respond to customer enquiries on product availability and pricing enquiries.
  • Process all orders received and coordinating of shipments both local and overseas.
  • Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic
  • Verify products and pricing accuracy, endorse and acknowledge receipt of orders.
  • Data entry of all orders into system with accuracy by the stipulated order cut-off time
  • Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders.
  • Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume.
  • Coordinate with customers and respective personnel from Production / Logistics / Warehousing / Procurement personnel on export shipments or self-collection or delivery of orders.
  • Generate and check all shipping documents (Invoices, Packing List, Bill of Lading, Certificates of Origin, Certificates of Analysis, Fumigation/Packing Declaration, Form D, etc.)
  • Collate all shipping documents and dispatch to consignees.
  • Attend to customer complaints and coordinate feedback and investigation findings.
  • Maintain strong business relations and close contact with customers.
  • Provide back up support in absence of colleagues in the team.
  • Liaise with various departments on customers’ enquiries on products.
  • Maintain records and references for internal and external audits.
  • Participate in maintenance of Quality Management Systems (ISO 9001:2000)
  • Participate in maintenance of HSE Management Systems (ISO 14001 & ISO 45001)
  • IATF 16949 awareness
  • Participate in ad hoc projects related to Customer Service Team

Context & Environment

  • Provide Customer Service to assigned customers in any of the countries
  • Good product knowledge and their application, keep well informed on product updates and price changes.
  • Well versed in International Trade Terminology (e.g. Incoterms, UCP 600), Trade Documentation and Procedures, various payment terms in International Trade (CIF, CFR, FOB, EXW, etc.)
  • Knowledge of various Free Trade Agreements (CEPT Scheme)
  • Be prepared for job rotations with change of customers / countries / work scope from time to time as deemed necessary by the hierarchy.
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